NOTE: Please track your package here, rather than contacting customer service, as the information is the same. Due to a large volume of orders, we can only address shipment inquiries for items that have not been delivered within the expected time frame. You may have multiple tracking numbers for the items in your order, so you will want to track these individually, and you will receive these items separately. If your order contains promotional free gifts, allow 3-4 weeks for delivery of free items. Note that once your order is shipped it can take several days for tracking to be updated, so please be patient. For other inquiries, visit our Contact Page.